Help & Frequently Asked Questions

Orders

How do I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. Allow 2–3 business days for tracking info to update.

Can I change or cancel my order?
We process orders quickly, so changes or cancellations may not always be possible. Please contact us as soon as possible at support@prettyandpolished.store and we’ll do our best to help.

Shipping

How long does shipping take?
Orders are processed within 2–5 business days. Delivery typically takes 7–15 business days for US orders and 15–30 business days for international orders.

Do you ship internationally?
Yes! We ship worldwide. Shipping times and rates vary by destination and are calculated at checkout.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for unused, unopened items in original packaging. For hygiene reasons, opened beauty products are final sale. Visit our Shipping & Returns page for full details.

How do I start a return?
Email us at support@prettyandpolished.store with your order number and reason for return. We’ll get back to you within 1–2 business days.

Products

Are your products cruelty-free?
We’re committed to offering cruelty-free options wherever possible. Product-specific details are listed on each product page.

How do I know which shade is right for me?
Each product listing includes shade descriptions and where applicable, color swatches. If you’re unsure, feel free to reach out and we’ll help you find the right match.

Still have questions?

We’re happy to help! Reach out to us at support@prettyandpolished.store and we’ll respond within 1–2 business days.